Shipping policy

Order Processing

Orders are typically processed within 2–3 business days unless otherwise noted on the product page. During holidays, product launches, or periods of high order volume, processing times may be longer.

Preorders

Items offered for preorder will display an estimated shipping date on the product page. If your order contains a preorder item, your order may be held until all items are ready to ship.

Shipping Rates

Available shipping methods and rates will be calculated and displayed at checkout based on your order and delivery location.

Shipping Restrictions

Because certain Branch products contain fire-starting materials, some orders may be subject to carrier shipping restrictions and may only be eligible for ground transportation. Expedited or air shipping may not be available for these products.

Delivery Times

Delivery estimates provided at checkout begin after your order has been processed and are estimates only. Carrier delays and other circumstances outside of Branch's control may affect delivery times.

Tracking

When tracking is available, you'll receive shipping confirmation and tracking information at the email address provided with your order.

Incorrect Addresses

Please verify your shipping address before completing your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we may be unable to change its destination.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us with your order number and, for damaged shipments, photos of the package and affected items. We'll work with you and the shipping carrier to resolve the issue and, when appropriate, provide a replacement or refund.

Questions

For questions about your shipment, please contact us through our Contact page.